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Pricing & Payment Policy

By engaging the services of Dust in the Media, the client agrees to the following pricing and payment terms:

1. Project Deposits

A non-refundable 50% deposit is required prior to the commencement of ANY project. Work will not begin until the deposit has been received.

The remaining 50% balance is due upon project completion or as otherwise outlined in the project agreement.

Payments may be made in 25% increments if necessary. Don't hesitate to get in touch with me to discuss payment arrangements.

2. Invoice Terms

All invoices must be paid within 14 days from the date the invoice is issued, unless alternative arrangements have been agreed to in writing.

Failure to remit payment within this timeframe may result in:

  • Project delays

  • Suspension of services

  • Withholding of deliverables

  • Additional late fees (if applicable and outlined in your contract)

3. Monthly Management Services

For ongoing services (including but not limited to website management, social media management, or digital maintenance services):

  • If services begin mid-month, a prorated amount will be invoiced for the remainder of that month.

  • Thereafter, full payment is due on the 1st of each month.

  • Active payment is required to ensure services continue without interruption.

Late Payments

We understand that occasional delays can happen. If payment is not received within 7 calendar days of the due date, a late fee of 5% of the outstanding balance may be applied to the account.

If payment remains outstanding after 14 days:

  • Services may be temporarily paused until the account is brought up to date.

Services will resume once the outstanding balance, including any applicable late fees, has been paid in full.

Our goal is always to maintain a smooth and collaborative working relationship. If you anticipate any issues with payment, we encourage open communication in advance so we can work toward a mutually agreeable solution.

4. Third-Party Costs & Platform Fees

Please note that maintaining a website and related digital platforms involves ongoing third-party costs. These may include hosting, domains, premium software, plugins, marketing tools, and platform subscriptions.

These costs typically begin at approximately $10 per month but may vary depending on selected services and provider pricing.

  • These charges will be billed directly to the client’s credit card.

  • All receipts and billing documentation will be provided for transparency.

Dust in the Media is NOT responsible for changes in pricing made by third-party providers.

5. Service Termination

Dust in the Media reserves the right to terminate services at any time with written notice.

If either party terminate ongoing services written notice must be given. The following will apply once notice is received by either party:

  • A one-time $500 transition and handover fee will apply.

  • This fee covers the orderly transfer of all digital assets and access, including but not limited to:

    • Website files

    • Domain access

    • Email accounts

    • Social media profiles

    • Login credentials

    • Relevant documentation

All digital assets and credentials will be released within 30 (thirty) days once the transition fee has been paid in full to the provider, Sienna Sovereign (Owner, Digital Marketing Manager and Website Designer for Dust In The Media, DITM)

6. Service Term & Commitment

Ongoing management services are offered on fixed-term agreements of 3 months, 6 months, or 12 months.

Each agreement includes a defined start date and end date, which will be outlined in the service contract. The selected term reserves strategic planning time, creative allocation, and ongoing management support for the duration of the agreement.

Early Termination

If the client chooses to terminate services prior to the agreed end date:

  • All work completed up to the termination date remains billable.

  • Any outstanding invoices must be paid in full.

  • The remaining balance of the contracted term is still due.

  • A one-time $500 transition and handover fee will apply.

The transition fee covers the time and administrative work required to organize and securely transfer all digital assets and access, including but not limited to website files, domains, social media accounts, login credentials, and relevant documentation.

All assets and credentials will be released once all outstanding balances, including the transition fee and any remaining contracted fees, have been paid in full to Sienna Sovereign.

At the conclusion of the selected term, services may conclude or continue under a renewed agreement upon mutual written confirmation.

7. Non-Refundable Work

All work completed prior to termination remains billable.

Payments made for project setup, deposits, strategy development, or management services are non-refundable once work has commenced.

8. Third-Party Platform Disclaimer

The client acknowledges that website performance, availability, and platform functionality may be affected by third-party providers.

Sienna Sovereign and Dust in the Media are not responsible for:

  • Platform outages

  • Service interruptions

  • Policy changes

  • Account suspensions

  • Limitations imposed by external platforms beyond reasonable control

9. Agreement to Terms

​By engaging the services of Dust in the Media, the client acknowledges and agrees to these terms and understands that consistent online management supports long-term visibility, stability, and brand growth.

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